Before you submit your refund application, please make sure you have all of the following documents ready to help prevent delays or rejection:

A full bank or credit card statement showing the amount charged for the damage, in the original currency of the damage invoice
Your rental booking voucher
A copy of your rental agreement from the pick-up location
A copy of the damage or accident report and/or photos of the damage


All of these documents are required before you can submit your application
Please wait until you have gathered all the necessary documents before submitting

You have 60 days from the date of the incident to apply.