How will you pay my refund?

We will make a bank transfer to your account. Once we confirm settlement, this should appear in your bank account within 3-5 working days.

I want to find out the status of my claim

Please check your email and SMS as your claim status is automatically sent to you.

Why are you asking for my car hire booking details? Don't you have this information already?

Car Hire Refunds is an independent company which specialises in customer refunds and reimbursements.  We do not have details of your car hire purchase since this was made through a car hire sales portal such as Auto Europe.  Please therefore provide us with a copy of your car hire booking details so that we can process your request as quickly as possible.

Where should I send my documents to if I do not want to upload them?

Documents should be sent to:

JM Marketing Ltd, 34 Lime Street, London, EC3M 7AT

Please make sure that you clearly mark your refund reference number on the first page of any papers which you send us.  You will find this in the email we sent after you submitted your refund request, you can also reply to this email with scanned documents attached if you prefer.

Please make sure that you pay the correct postage when sending documents by mail, particularly if you are sending a large envelope.  You should always take copies of these documents for safekeeping and ideally send them by recorded mail or special delivery.

Please note we will not return any documents and they will be destroyed in line with our document retention policy.

How long does it take for the refund request to be handled?

We aim to handle your request within 5 working days.

Who are Car Hire Refunds?

Car Hire Refunds is the customer refund and reimbursement division of JM Marketing Ltd, a Lloyds of London Insurance Broker. We are not the insurer but are appointed by insurers to handle refunds on their behalf.

What happens to my documents?

Your documents will be kept for a period of 12 months and will then be destroyed.

I can't find the answer to my question here

Please see the Contact Us section to get in touch.