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How will you pay my refund?

We will make a bank transfer to your account. Once we confirm settlement, this should appear in your bank account within 3-5 working days.

I want to find out the status of my claim

Please check your email as your claim status is automatically sent to you.

Why are you asking for my car hire booking details? Don't you have this information already?

Car Hire Refunds is an independent company which specialises in customer refunds and reimbursements.  We do not have details of your car hire purchase since this was made through a car hire sales portal such as Auto Europe.  Please therefore provide us with a copy of your car hire booking details so that we can process your request as quickly as possible.

How long does it take for the refund request to be handled?

We aim to handle your request within 7 working days.

Who are Car Hire Refunds?

Car Hire Refunds is operated by Secure Refunds Ltd

What happens to my documents?

Your documents will be kept for a period of 12 months and will then be destroyed.

I can't find the answer to my question here

Please see the Contact Us section to get in touch.

This website is operated by Secure Refunds Limited
Registered office Gibraltar Heights, Bishop Rapallo's Ramp, GX11 1AA, Gibraltar Registered Company Number 106563


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